Let`s start with the big question: why are you starting this project? What is the purpose of the project? Create a goal statement to guide this section and provide a comprehensive answer to these questions. B for example, what are the results, objectives and return on investment. Decide what you do and how. Define the outcomes and process required to create them so that you can clearly articulate what is included in the scope of the project and what is not. Please do it. This will save you a world of pain later. Ultimately, a service description is about managing and documenting expectations. And as with any agreement, it is always better that those who conclude the agreement know exactly what they agree on. As a project manager, it`s in your best interest to have something that allows you to say, “But that`s what we agreed on,” when you`re having a debate with a client about whether your estimate for a banner ad campaign will also include a campaign landing page.
Back when we were prescribing exactly what we were going to deliver in advance, we stumbled upon another mystery. Customers who want more. 1. Services: Ixxus will use reasonable efforts to provide the services described in each SERVICE DESCRIPTION (“Services”) in accordance with all applicable terms and service levels set forth in each SERVICE DESCRIPTION, either directly or through a subcontractor. Customer shall provide Ixxus with the following documents in a timely manner and free of charge for Ixxus: (i) appropriate assistance and cooperation and (ii) all applicable information, documentation and materials; necessary to enable Ixxus to provide such services. Customer`s obligations set forth herein, including but not limited to all payment obligations, are independent of any obligations, including payment obligations, arising from other agreements between Ixxus and Customer. 9. Miscellaneous: (i) Unless modified by a mutually executed amendment, these Terms and Conditions and the applicable SERVICE DESCRIPTION constitute the complete and exclusive statement of mutual understanding between the parties and supersede any other pre-printed agreements or terms that may appear on an order with respect to the terms of this Agreement, and no offer to provide the Services in a Statement of Work will be considered too different.
terms and conditions as set forth herein. (ii) Neither any rights nor obligations under this Agreement are assignable or transferable by Customer, and any such attempted assignment or transfer shall be null and void. (iii) The waiver by either party of any breach of the Agreement or any right under this Agreement shall not constitute a waiver of any subsequent breach of the Agreement; Any delay by the parties in exercising any right under this Agreement shall also not be deemed a waiver of that right. (iv) Any notice, report, approval or consent required or permitted herein shall be in writing and shall be deemed to have been effectively given: (a) immediately after personal delivery or by fax (receipt confirmed and with a copy of the confirmation sent by mail) to the parties to be notified, (b) one day after payment to a commercial night carrier with tracking functions, or (c) addressed to the address indicated in the EDT on the fifth day following the posting, if paid in advance by international or registered first class mail. (v) If any provision of the Agreement is held by a court of competent jurisdiction to be unenforceable or invalid, that provision shall be limited to the minimum necessary for the Agreement to remain in full force and effect. and be effective and enforceable. (vi) The parties agree that a material breach of the Agreement that affects Ixxus` proprietary rights in the Services would cause Ixxus irreparable damage for which financial damage would not constitute a reasonable remedy, and that Ixxus shall be entitled to reasonable remedies in addition to any remedies available to Ixxus under this Agreement or the law. . . .